Your voice system is where deals are won, and things get done.
VoIP has changed business telephony forever, with more features than you can imagine, lower operating costs and loads of alternative deployment models. However, with voice and data both riding your office network (and the Internet), your voice services are more vulnerable than ever.
Despite VoIP’s advantages, VoIP phone system support is more complex. That’s because tuning voice quality and maximizing availability requires expertise in both networking and telephony. No wonder more than two thirds of SMBs considering a VoIP phone system, no longer want to be responsible for managing it!
Phone System Selection and Installation
Phone System Selection
Modern VoIP phone systems offer a wealth of features such find me, follow me, advanced auto attendant, conferencing, recording, voicemail and more. But knowing which you need and how to apply them your business takes serious thought/investigation.
We guide you through the options so you can choose the right features and deployment model for your business today, with room to grow and evolve in future. We’ll also help you assess your business use of voice services and explore features that assist those use cases.
Phone System Installation
Installing, and switching over to a new phone system, without incurring downtime, takes practice and finesse!
We take the risk and uncertainty out of the equation – we’ve been installing phone systems of all types for 20 years: soft phones, wireless VoIP, key systems, Centrex, IP PBX, PRI, in the cloud, on-premises, distributed, business-owned, leased…we’ve seen it all.
We will take care of everything, even disposal of your old equipment. From installing handsets and cabling to designing your dial plan and configuring extensions, or setting up auto attendant and voicemail, we’ll plan-out every step of the deployment and coordinate any necessary changes with your telecom provider. We may even be able to help you reduce your telecom costs, by consolidating your broadband Internet connection, traditional phone lines and SIP trunks under a single provider.
Once its done, we’ll train your staff on standard calling features such as: activating call forwarding, putting a caller on hold, transferring calls, or starting a multi-way call, so they feel confident and empowered to use them. We’ll also demonstrate how the high-value features you looked for in the system you chose, can assist real-life work scenarios.
Phone System Partners…
“Data Voice Solutions installed and configured a new phone system at our dental practice in Akron, and switched over from old to new, all in one day, without a second of downtime!”
Hosted and Managed Voice Services
With our hosted and managed voice services you never need to worry about your communications system again. While you’re hard at work growing your business, we proactively monitor your voice service, keep it secure and up-to-date and take care of all your adds, moves and changes. It doesn’t matter to us how its deployed, what we care about is maximizing availability and performance.
Managed Voice Service
Say you’re implementing a new VoIP system, or maybe you’re happy with the one you have, but you just don’t want the responsibility of managing it anymore. No problem, we’ll it take over. No more groping around in technical manuals, uncertain what you’re looking for.
For a flat monthly fee, you can put it all behind you and let us make your communications perform at its best. We’ll even train your staff how to get more from the system to improve their own productivity.
Hosted Voice Service
By deploying the PBX in the cloud, our hosted voice service delivers additional savings by eliminating the need to own, operate and maintain Call Server equipment (IP PBX) at your premises or data center. Hosted voice is not for everyone, if you have multiple locations there can be functionality trade-offs depending on your overall network architecture.
We’ll help you choose the best fit for your business.
Key Benefits of our Managed Voice Service
- Easy access to unlimited local support
- We manage your existing equipment
- Remote and on-site support as needed
- High-availability and great call quality
- Predictable OPEX, no surprises
The Service Includes…
- Flat monthly rate
- 4 hour call-out response
- Unlimited support calls
- Remote monitoring 24/7
- Unlimited adds, moves, changes
- Automatic upgrades and patches
- Remote and onsite troubleshooting
- Backups and disaster recovery
- New recruit user training
- Pricing from $75 / month
“Switching to a hosted VoIP service, vastly improved communication between staff at our three location in Akron, Canton and Wooster. With all our internal calls now going over our own network, it has cut our phone bill more than 30%”